Returns & refunds

Request a return or report a problem

Use the return request button below, WhatsApp or telephone. Include your order reference, contact email and a description. For damage, incorrect goods or a quality concern, provide photographs of the parcel, product and batch label where available. Do not publish personal order information publicly. We review the issue and explain the appropriate replacement, refund or next step.

Withdrawal

For EU consumer distance purchases, notify us within 14 days of receiving the goods if you wish to withdraw. Return the goods within 14 days after that notice. Food is not automatically excluded: only applicable statutory exceptions apply, including goods liable to deteriorate rapidly, or qualifying sealed hygiene goods unsealed after delivery. We do not impose a blanket no-returns rule for saffron.

Return costs and refund

For a change-of-mind withdrawal, you pay the direct return postage when this has been disclosed before purchase. We cover necessary return costs for faulty, damaged or incorrect goods. For statutory withdrawal, we refund the product price and standard outbound delivery cost; the extra cost of a premium delivery service is not included. Refunds use the original payment method within the statutory period, generally 14 days from notice; we may withhold until the goods or evidence of return are received, as permitted by law.

Return address

Calle Federico García Lorca nº 37, 101, 29651 Las Lagunas de Mijas (Málaga), Spain. Contact us for practical return instructions; this does not restrict your statutory right to notify withdrawal. Please protect the product for return and retain proof of postage.

Quality concerns

We assess complaints individually. Your legal remedies for non-conforming goods remain intact. No unlimited unconditional satisfaction guarantee is promised.